Shopping

Grab a nice cup of coffee get comfy and enjoy The Fashion Apple!

 

ORDERING ON TheFashionApple.COM

To make purchases on The Fashion Apple.com you do not need to register, however, we encourage you to create an account that gives you exclusive access to areas and services dedicated only to our valuable customers.

Product information

On each product page, you will find all available sizes and colors, a description and the composition of the item, and when applicable, whether availability is limited or if it is the last one available in the warehouse. Hover on the product image to zoom in, to see all of the details just click on the image and use +magnifier.

Item search

All new trends and the most popular designers could be directly found on our Home Page selections, either by choosing a designer or category from the navigation menu or by using the website’s internal search. We’ve made buying fashion clothing, shoes, bags and accessories easier than ever before. You can sort by brand, style, color and price as well as by top sellers and last reviews.

How to order

  1. From the item page, choose the desired color, size and quantity of the product you like to purchase
  2. Add the product to your cart simply by clicking the Add to Cart button
  3. In your Shopping Cart (top right corner) you can add a personalized Gift Card number. Click on Apply button and the Gift Card amount would be deducted from the total amount
  4. Once you have finished shopping, click on the Proceed to Checkout
  5. Select a shipping method and a payment method
  6. Enter your shipping details and on the following page, your payment details
  7. Check that the information you entered is correct and click “Proceed with PayPal”

After a few minutes, you will receive a confirmation email with the details of your order. From this moment on our warehouse will take care of everything and as soon as the order ships we will notify you with another confirmation email.

How do Promotional Discount Voucher Codes work

The Promotional Discount Voucher Codes of TheFashionApple.com give you access to exclusive offers. To receive Promotional Codes, simply subscribe to our TheFashionApple.com news at our Home page or find the sign up form at the bottom of any page.

To take advantage of a promotion, enter the code in the appropriate field at checkout and click “Apply Coupon”. Only one Promotional Discount Voucher Code can be used for each order.

If the code doesn’t work please double check the dates of the promotion and which products and categories it can be applied to from the newsletter.

How do Gift Cards work

The Gift Card of The Fashion Apple gives you the opportunity of giving a friend or a loved one a chance to purchase something they like at TheFashionApple.com.

Gift Cards can be purchased from TheFashionApple here in amounts between 50 – 2000 Euro and can be redeemed online anytime.

TheFashionApple gift cards can only be redeemed in the currency in which they were originally purchased.

Can I change my order, add other products or remove item, or change the shipping address

Unfortunately, this is not possible. Each order is processed automatically and once it has been generated, it is not possible to modify the details. This does not affect your statutory rights. In case you wish to purchase additional items, you must place a new order. To return any items please refer to our Return Policy.

Can I shop from my mobile device

Of course! Our premium online store TheFashionApple.com is fully optimized for any mobile device.

Can I cancel my order

We are sorry, but once an order has been placed, it is processed automatically and cannot be canceled. The package can be returned as indicated in our Return Policy.

Order status

Order being prepared:

The order has been registered and we have already sent a confirmation email with the Order Number.

The order has been shipped:

As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery.

Pending payment

Order received, no payment initiated. Awaiting payment (unpaid).

Failed

Payment failed or was declined (unpaid) or requires authentication (SCA). Note that this status may not show immediately and instead show as Pending until verified (e.g., PayPal).

Completed

Order fulfilled and complete.

On-Hold

Awaiting payment

Cancelled

Cancelled by TheFashionApple.com or the customer.

Refunded

Refunded by TheFashionApple.com

More than 48 hours have passed and I still haven’t received a confirmation email. What should I do

Please check your spam folder and make sure that TheFashionApple.com is in the safe senders’ list of your email account. This will prevent the anti-spam filter from blocking future communications.

If this doesn’t work please Contact us as there may be errors with the email address you registered with.

Technical Help

Our website is best viewed with the latest versions of the major browsers. Make sure that you have installed the most updated versions of the browsers that you most frequently use.

If you experience navigation problems, we suggest that you:

  • Delete any Cookies and Temporary Files from your computer
  • Check that Javascript is enabled.

If the problem persists, please Contact us with the following details:

  • Your operating system (Windows Vista, Mac OS X, etc.)
  • Internet browser and version (Internet Explorer, Edge, Firefox, Chrome, Safari,…)
  • The URL that you were trying to access (for example, www.thefashionapple.com).