FREQUENTLY ASKED QUESTIONS

When you purchase one of our products, it’s the beginning of a long-lasting relationship!

Please feel free to contact us if you can’t find an answer on your question.

Is this company legitimate, or did it make an outlandish offer it can't really fulfill?

VDBE LTD is in the online business since 2006. Ever since it was established its purpose has always been to get as much as possible satisfied customers and have achieved great success in this field.

Is your website secure?

We take website security issues very seriously and use the latest industry-standard SSL (secure sockets layer) encryption to protect your personal information. Please notice the small pad-lock icon in the locked position that will appear or https in the url of your browser during each of the pages on our website. https signals the browser to use an added encryption layer of SSL/TLS to protect the traffic. We work very close with some of the world leading banks and we comply with their security policy.

Are the products sold on TheFashionApple.com original?

The products sold on TheFashionApple are all 100% original, purchased directly from the brands, licensees or official distributors. We personally verify the authenticity and provenance of each product.

Who can I contact to enforce the warranty on the watches?

You can contact an official dealer of the brand. You will need to provide the warranty certificate and proof of purchase.

Is the item I want going to go on sale soon?

Unfortunately, TheFashionApple.com does not know if an item will go on sale or be marked down until it actually happens. Sign up to our newsletter. Subscribers enjoy discounts and special offers not found anywhere else!

I need more information about a product

We include as much information as possible about a product on the product page itself. Usually, more detailed information like product sizing and materials can be found on the product page. If you need more detailed information, please Contact us quoting the product.

What will be done with my contact information after the order?

Your details are strictly kept confident and will in no way be presented to any third party. Please note that We do not store credit/debit card details.

Is it really worth the price?

Indeed it’s worth the price for every single product!

TheFashionApple.com has an exclusive representative and dealership rights for the best fashion, luxury and everyday designs from brands all around the world.

TheFashionApple.com sourced only the finest and most innovative clothing, shoes, accessories and bags for women and men.

What if I need to modify my order?

Once your order has been confirmed, unfortunately it is not possible for you to change it prior to dispatch. This does not affect your statutory rights.

What if I need to change my shipping address?

Unfortunately, this is not possible. Each order is processed automatically and once it has been generated, it is not possible to modify the details. This does not affect your statutory rights.

Which couriers do you rely on for international shipments?

International orders are shipped via DHL, FedEx and Boxberry couriers or postal services that requires a signature on receipt.

Can I schedule the delivery date and time?

No, it is not possible to schedule the date and time of delivery.

What happens if the recipient is absent at the time of delivery?

With DHL, depending on the service chosen, the courier will try 3 times to deliver or take the products to a collection point where the recipient can pick up the order.

All couriers, in case of non-delivery, leave a notice for the recipient with instructions on how to proceed to collect the package.

How long will my order take to arrive?

Delivery times depend on the country of delivery and the courier selected. Express courier shipments are delivered within 48 hours of shipment. Other non-express shipments are usually delivered within 2 – 10 working days.

What payment methods do you accept?

We currently accept VISA, VISA Electron, Mastercard, Maestro (UK issued), Maestro (non UK issued), SOLO, American Express, Discover, Diners Club, Bank Transfer and PayPal.

Do you accept international credit cards?

TheFashionApple.com can accept international credit cards. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.

Do you allow Cashier's Checks or Money Orders?

No. At this time TheFashionApple.com does not accept Cashier’s Checks or Money Orders.

Is there a minimum order on TheFashionApple.com?

There is no minimum order for orders to be delivered.

What should I do if I make a mistake with the bank transfer payment?

If you pay a lower amount or do not select that you agree to pay the bank transfer fees, we will contact you to ask you to pay any difference.

If you pay more than the amount due, we will credit your account with a credit you can use for subsequent purchases on TheFashionApple.com

If you do not enter the correct information in the ‘reason for payment’ field, your order may be delayed.

How long does it take for me to get a refund?

For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the warehouse, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

I want to return my purchase! What do I do?

If you are not 100% satisfied with your purchase from TheFashionApple.com you can return your item(s) for a full refund within 365 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.

I would like to return a gift that was sent to me. How do I do that?

TheFashionApple.com is very sorry that your gift did not work for you. Please Contact us for assistance returning the item. We will need some information in order to pull up the account that the Gift Card was purchased on. You will have to provide their phone number, first and last name and email address. Any Gift Card item being returned will be refunded to the original purchaser’s method of payment. However, we would be happy to assist you with a Gift Card return.

Can I exchange my order instead of returning it?

As a TheFashionApple.com customer you have the option of exchanging an eligible order instead of returning it for a refund. The funds from the original order will be transferred to an e-Gift Card when the exchange is processed. If the exchange order is returned, we will issue the refund back to an e-Gift Card for the full amount (minus shipping). An exchange also requires the original order to be returned to TheFashionApple.com within 14 days. If we do not receive the original order within 14 days, the credit card on file will be charged the full amount of the replacement order.

I am returning an item purchased with a Gift Card, how does that work?

Orders with Gift Cards as payment will be refunded back to a Gift Certificate for your convenience. New Gift Certificate codes will be emailed to your email address on file.

What should I do if I receive a faulty or incorrect product?

If you receive a faulty product or not the product you ordered, please Contact us. We will send you instructions on how to proceed within the next business day following your request.

Who pays for the return shipping costs?

The return shipping costs are at the buyer’s expense. TheFashionApple is responsible for the return only in case of faulty or incorrect products.

Still have a question?

Please contact us for more information.

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