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We’re here to help and answer any question you might have. We look forward to hearing from you.

Ever since The Fashion Apple was established its purpose has always been to get as much as possible satisfied customers!

Frequently Asked Questions

Please read our FAQ before sending us a message.

Are the products sold on TheFashionApple.com original?
The products sold on TheFashionApple are all 100% original, purchased directly from the brands, licensees or official distributors. We personally verify the authenticity and provenance of each product. All products come with an authenticity certificate and all original labels and tags attached.
What if I need to modify my order?
Once your order has been confirmed, unfortunately it is not possible for you to change it prior to dispatch. This does not affect your statutory rights.
What happens if the recipient is absent at the time of delivery?
With DHL, depending on the service chosen, the courier will try 3 times to deliver or take the products to a collection point where the recipient can pick up the order. All couriers, in case of non-delivery, leave a notice for the recipient with instructions on how to proceed to collect the package.

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