contact the fashion apple

GOT A QUESTION?

We’re here to help and answer any question you might have. We look forward to hearing from you.

Ever since The Fashion Apple was established its purpose has always been to get as much as possible satisfied customers!

Frequently Asked Questions

Please read our FAQ before sending us a message.

Are the products sold on TheFashionApple.com original?
The products sold on TheFashionApple are all 100% original, purchased directly from the brands, licensees or official distributors. We personally verify the authenticity and provenance of each product. All products come with an authenticity certificate and all original labels and tags attached.
Do you sell replicas?
No, absolutely NOT. We sell only genuine items. We only purchase goods directly from manufacturers or from few selected, tightly screened distributors with impeccable reputation and history.
Are the products sold on TheFashionApple.com brand new?
Yes, of course, We don't sell used items.
What if I need to modify my order?
Once your order has been confirmed, unfortunately it is not possible for you to change it prior to dispatch. This does not affect your statutory rights.
What happens if the recipient is absent at the time of delivery?
With DHL, depending on the service chosen, the courier will try 3 times to deliver or take the products to a collection point where the recipient can pick up the order. All couriers, in case of non-delivery, leave a notice for the recipient with instructions on how to proceed to collect the package.
Do you offer a warranty for the items you sell?
Yes We do. All items have minimum of 90 days warranty for all factory defects. Some items have longer manufacturer warranty. In case of a warranty issue, We take care of the return shipment and dispatch the replacement for free.
How will Brexit affect my order delivery?
There is no need to worry, we have been working to ensure that your shopping experience with us remains the same. So you can continue to shop and purchase products as usual from The Fashion Apple online store. The price you see on TheFashionApple.com is the price you pay.

Send us an email

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Head Office 168 Holland Road London W14 8AH United Kingdom Phone: +44(0) 2071937287 Phone: +44(0) 7817869922 Due to Brexit We currently ship most orders from our European Central Warehouses in Italy. We also deliver some items from our warehouses in United States, Germany, Belgium and Netherlands.